Tenantcheck Insights · Case study
Tenancy Tribunal case 5396588 — Cleanliness at 51 Titoki Street, Castlecliff, Whanganui 4501
Published 6 March 2026 · Application 5396588
- Cleanliness
At a glance
Key facts from the published tribunal order.
Outcome
Landlord favoured
From published order
Location
Whanganui
Tribunal region
Adjudicator
J Maher
Dispute themes
Award balance
Gross awards, any bond applied per the order, and the remaining balance payable.
- Gross award
- $2,850.75
- Bond payment as ordered
- −$220.00
- Total balance for Tenant to pay Landlord
- $2,630.75
Claims & awards
What this tenancy cost at tribunal — claim, category, amount, and party awarded, with reconciled net total.
| Claim | Landlord | Tenant | Reason |
|---|---|---|---|
| Rubbish removal | $1,123.50 | Rubbish removal | |
| Cleaning | $1,227.00 | Cleaning | |
| Lawns and Garden work | $500.25 | Lawns and Garden work | |
| Net award | $2,630.75 | ||
| Total payable by Tenant to Landlord | $2,630.75 |
Claims and awards for application 5396588 — net $2,630.75 NZD. Verify on MoJ.
Rubbish removal
- Amount
- $1,123.50
- Awarded to
- Landlord
- Reason
- Rubbish removal
Cleaning
- Amount
- $1,227.00
- Awarded to
- Landlord
- Reason
- Cleaning
Lawns and Garden work
- Amount
- $500.25
- Awarded to
- Landlord
- Reason
- Lawns and Garden work
Net award
Landlord $2,630.75
Total payable by Tenant to Landlord
Landlord $2,630.75
Claim types — money lines allowed on this order
Order
- Trisha Ngatai must pay Kāinga Ora–Homes And Communities $2,630.75 immediately, calculated as shown in table below.
- The bond centre is to refund the bond of $220 to the applicant immediately.
Reasons
- Only the applicant attended the hearing.
- The landlord has applied for compensation and refund of the bond, following the end of the tenancy.
Did the tenant comply with their obligations at the end of the tenancy?
- At the end of the tenancy the tenant must leave the premises reasonably clean and tidy, remove all rubbish, return all keys and security devices, and leave all chattels provided for their benefit. See section 40(1)(e)(ii)-(v) Residential Tenancies Act 1986.
- The tenant did not leave the premises reasonably clean and tidy, and did not remove all rubbish.
- The rubbish removal cost is reduced by 50% from that claimed as the landlord acknowledges the circumstances of the tenant at the end of the tenancy and its obligation to mitigate compensation claims to ensure they are reasonable in the particular circumstances.
- The amounts ordered are proved.
- The landlord did not request reimbursement of the filing fee so no order is made.
Topics & place
Topics are dispute themes across the order (not the same as claim-type money lines).
Residential Tenancies Act sections
s40(1)
Key findings
- Dispute theme: cleaning
Frequently asked questions
Common questions about this Tenancy Tribunal case.
What was the outcome of Tenancy Tribunal case 5396588?
The tribunal order states: Trisha Ngatai must pay Kāinga Ora–Homes And Communities $2,630.75
How much money was awarded in case 5396588?
Cleaning: $1,227.00 awarded to landlord; Lawns and Garden Work: $500.25 awarded to landlord; Rubbish Removal: $1,123.50 awarded to landlord
What type of tenancy dispute was case 5396588?
The primary dispute was Cleanliness.
Where can I read the official tribunal order for case 5396588?
The official Ministry of Justice published order is available at https://forms.justice.govt.nz/search/Documents/TTV2/PDF/13240208-Tenancy_Tribunal_Order.pdf.