Tenantcheck Insights · Case study
Tenancy Tribunal case 5437628 — Property damage at 13A Tiraumea Drive, Pakuranga, Auckland 2010
Published 23 April 2026 · Application 5437628
- Property damage
- Cleanliness
At a glance
Key facts from the published tribunal order.
Outcome
Landlord favoured
From published order
Location
Auckland
Tribunal region
Adjudicator
J Tam
Dispute themes
Award balance
Gross awards, any bond applied per the order, and the remaining balance payable.
- Gross award
- $780.83
- Total balance for Tenant to pay Landlord
- $780.83
Claims & awards
What this tenancy cost at tribunal — claim, category, amount, and party awarded, with reconciled net total.
| Claim | Landlord | Tenant | Reason |
|---|---|---|---|
| Repairs: cooktop | $389.00 | Repairs: cooktop | |
| Shower head replacement | $41.33 | Shower head replacement | |
| Repairs: carpet (less depreciation | $150.00 | Repairs: carpet (less depreciation | |
| Carpet Cleaning | $172.50 | Carpet Cleaning | |
| Filing fee reimbursement | $28.00 | Filing fee reimbursement | |
| Net award | $780.83 | ||
| Bond | $2,900.00 | ||
| Total payable by Tenant to Landlord | $780.83 |
Claims and awards for application 5437628 — net $780.83 NZD. Verify on MoJ.
Repairs: cooktop
- Amount
- $389.00
- Awarded to
- Landlord
- Reason
- Repairs: cooktop
Shower head replacement
- Amount
- $41.33
- Awarded to
- Landlord
- Reason
- Shower head replacement
Repairs: carpet (less depreciation
- Amount
- $150.00
- Awarded to
- Landlord
- Reason
- Repairs: carpet (less depreciation
Carpet Cleaning
- Amount
- $172.50
- Awarded to
- Landlord
- Reason
- Carpet Cleaning
Filing fee reimbursement
- Amount
- $28.00
- Awarded to
- Landlord
- Reason
- Filing fee reimbursement
Net award
Landlord $780.83
Bond
Landlord $2,900.00
Total payable by Tenant to Landlord
Landlord $780.83
Claim types — money lines allowed on this order
Order
- Jaime Travis to pay Jian Zhang $780.83 from the bond, calculated as shown in table below.
- The Bond Centre is to pay the bond of $2,900.00 (BN-00006627) immediately apportioned as follows: Jian Zhang: $780.83 Jaime Travis: $2,119.17
Reasons
- Both parties attended the hearing.
- The landlord has applied for compensation, refund of the bond, and reimbursement of the filing fee following the end of the tenancy.
Did the tenant comply with their obligations at the end of the tenancy?
- At the end of the tenancy the tenant must leave the premises reasonably clean and tidy, remove all rubbish, return all keys and security devices, and leave all chattels provided for their benefit. See section 40(1)(e)(ii)-(v) Residential Tenancies Act 1986.
- Having regard to the evidence before me, I find on balance that the tenant did not leave the carpets reasonably clean and tidy.
- The tenant did not return the correct shower head at the end of the tenancy. By the time the tenant offered to bring back the correct shower head, the landlord had already replaced it with a new one.
- The amounts ordered are proved.
Is the tenant responsible for the damage to the premises?
- A landlord must prove that damage to the premises occurred during the tenancy and is more than fair wear and tear. If this is established, to avoid liability, the tenant must prove they did not carelessly or intentionally cause or permit the damage. Tenants are liable for the actions of people at the premises with their permission. See sections 40(2)(a), 41 and 49B RTA.
- The following damage was caused during the tenancy: carpet and cooktop. The damage is more than fair wear and tear, and the tenant has not disproved liability for the damage.
- Only the amounts ordered are proved.
- I have taken into account betterment and depreciation. The landlord should be returned to the position they would have been in had the tenant not breached their obligations, and should not be better or worse off.
Topics & place
Topics are dispute themes across the order (not the same as claim-type money lines).
Residential Tenancies Act sections
s40(1), s40(2)
Key findings
- Dispute theme: property damage
- Dispute theme: cleaning
Frequently asked questions
Common questions about this Tenancy Tribunal case.
What was the outcome of Tenancy Tribunal case 5437628?
The tribunal order states: Jaime Travis to pay Jian Zhang $780.83 from the bond, calculated as shown in
How much money was awarded in case 5437628?
Cleaning: $172.50 awarded to landlord; Filing Fee: $28.00 awarded to landlord; Property Damage: $41.33 awarded to landlord; Carpet (Less Depreciation: $150.00 awarded to landlord; Cooktop: $389.00 awarded to landlord
What type of tenancy dispute was case 5437628?
The primary dispute was Property damage. Related themes: Cleanliness.
Where can I read the official tribunal order for case 5437628?
The official Ministry of Justice published order is available at https://forms.justice.govt.nz/search/Documents/TTV2/PDF/13492226-Tenancy_Tribunal_Order.pdf.