How much money was awarded in case 5095349?

Cleaning: $200.00 awarded to landlord; Cleaning: $230.30 awarded to landlord; Rubbish Removal: $1,287.50 awarded to landlord; Filing Fee: $27.00 awarded to landlord; Plumber: $172.50 awarded to landlord; Property Damage: $312.80 awarded to landlord; Property Damage: $224.67 awarded to landlord; Rent Arrears: $3,999.29 awarded to landlord; Water Rates: $827.59 awarded to landlord

What type of tenancy dispute was case 5095349?

The primary dispute was Rent arrears. Related themes: Property damage, Cleanliness.

Where can I read the official tribunal order for case 5095349?

The official Ministry of Justice published order is available at https://forms.justice.govt.nz/search/Documents/TTV2/PDF/11699039-Tenancy_Tribunal_Order.pdf.

How much money was awarded in case 5095349?

Cleaning: $200.00 awarded to landlord; Cleaning: $230.30 awarded to landlord; Rubbish Removal: $1,287.50 awarded to landlord; Filing Fee: $27.00 awarded to landlord; Plumber: $172.50 awarded to landlord; Property Damage: $312.80 awarded to landlord; Property Damage: $224.67 awarded to landlord; Rent Arrears: $3,999.29 awarded to landlord; Water Rates: $827.59 awarded to landlord

What type of tenancy dispute was case 5095349?

The primary dispute was Rent arrears. Related themes: Property damage, Cleanliness.

Where can I read the official tribunal order for case 5095349?

The official Ministry of Justice published order is available at https://forms.justice.govt.nz/search/Documents/TTV2/PDF/11699039-Tenancy_Tribunal_Order.pdf.

357 Western Hills Drive, Avenues, Whangarei 0110 Tenancy Tribunal Case 5095349 — Rent arrears

Q: What was the outcome of Tenancy Tribunal case 5095349?

The tribunal order states: Luana Harris must pay Better Rentals & Property Management Ltd (as agent for

Claims and awards in Tenancy Tribunal application 5095349 — net $4,961.65 NZD. Amounts reconciled from the published order (claims sum and net total). Verify on MoJ.
Claim	Landlord	Reason
Rent arrears to 9 December 2024	$3,999.29	4. The landlord’s rent record establishes rent arrears of $3,999.29 to the end of the tenancy.
Water rates	$827.59	Water rates
Carpet Cleaning	$200.00	5. Water rates are owed for the last WDC invoice, and water use from the end of that invoice period to the end of the tenancy, based on the final meter reading.
Cleaning: lawns, rubbish removal, replacement of minor chattels (labour	$1,287.50	5. Water rates are owed for the last WDC invoice, and water use from the end of that invoice period to the end of the tenancy, based on the final meter reading.
Cleaning: and minor chattels (materials	$230.30	5. Water rates are owed for the last WDC invoice, and water use from the end of that invoice period to the end of the tenancy, based on the final meter reading.
Lock/key replacement	$312.80	Lock/key replacement
Plumber	$172.50	Plumber
Window repairs	$224.67	Window repairs
Filing fee reimbursement	$27.00	Filing fee reimbursement
Net award	$4,961.65
Total payable by Tenant to Landlord	$4,961.65

Claims and awards in Tenancy Tribunal application 5095349 — net $4,961.65 NZD. Amounts reconciled from the published order (claims sum and net total). Verify on MoJ.

Claim

Landlord

Tenant

Reason

Rent arrears to 9 December 2024

$3,999.29

4. The landlord’s rent record establishes rent arrears of $3,999.29 to the end of the tenancy.

Water rates

$827.59

Water rates

Carpet Cleaning

$200.00

5. Water rates are owed for the last WDC invoice, and water use from the end of that invoice period to the end of the tenancy, based on the final meter reading.

Cleaning: lawns, rubbish removal, replacement of minor chattels (labour

$1,287.50

5. Water rates are owed for the last WDC invoice, and water use from the end of that invoice period to the end of the tenancy, based on the final meter reading.

Cleaning: and minor chattels (materials

$230.30

5. Water rates are owed for the last WDC invoice, and water use from the end of that invoice period to the end of the tenancy, based on the final meter reading.

Lock/key replacement

$312.80

Lock/key replacement

Plumber

$172.50

Plumber

Window repairs

$224.67

Window repairs

Filing fee reimbursement

$27.00

Filing fee reimbursement

Net award

$4,961.65

Total payable by Tenant to Landlord

$4,961.65

Order

Luana Harris must pay Better Rentals & Property Management Ltd (as agent for Lynette Walmsley) $4,961.65 immediately, calculated as shown in table below.

The Bond Centre is to pay the bond of $2,320.00 (6399372-003) to Better Rentals & Property Management Ltd (as agent for Lynette Walmsley) immediately.

Reasons

Background

The tenancy ended on 9 December 2024.

The landlord’s application seeks rent arrears, water rates, cleaning, and repair costs.

The hearing took place at the Whangarei Court on 9 April 2025. Ms Pitman (Better Rentals) and Ms Walmsley attended the hearing. There was no appearance by Ms Harris. I am satisfied that notice of the hearing had been served on Ms Harris in accordance with the requirements of the Residential Tenancies Act 1986, and the hearing proceeded in Ms Harris’ absence. Rent and water

The landlord’s rent record establishes rent arrears of $3,999.29 to the end of the tenancy.

Water rates are owed for the last WDC invoice, and water use from the end of that invoice period to the end of the tenancy, based on the final meter reading. The amount of water rates owed is proven. Cleaning, rubbish, lawns, change of locks

Tenants must leave the premises reasonably clean and tidy and remove all rubbish at the end of the tenancy. 1

Ms Pitman provided a copy of the final inspection report.

The premises were left in a very unclean and untidy state. The lawns were overgrown. There was rubbish left behind.

The owners carried out interior cleaning, lawnmowing and rubbish removal. The claim seeks compensation for their time and out of pocket costs (cleaning products, etc).

This part of the claim also includes replacement of minor chattels such as curtains and shower curtains (some were missing at the end of the tenancy).

The claim seeks compensation for 38 hours of labour at $25/hr. Although the hours claimed are perhaps on the high side having regard to Ms Pitman’s photographs, the hourly rate claimed is low, and on balance I am satisfied that the cost claimed is a fair reflection of returning the premises to a reasonably clean and tidy condition. 1 Section 40(1)(e)(iii) Residential Tenancies Act 1986 (“RTA”)

The keys were not returned at the end of the tenancy. The cost of changing the locks is proven. Repairs and replacement of chattels

Tenants are liable for damage beyond fair wear and tear that occurs during the tenancy. Tenants are liable for damage caused by themselves or by anyone who is at the premises with their consent.

There was a broken window in the kitchen during the tenancy. The damage is not fair wear and tear. The cost of re-glazing is proven.

The oven tray and racks were missing at the end of the tenancy. Ms Pitman provided a photograph from the entry inspection showing that the tray and racks were present at that time. The cost of replacement is proven.

The toilet was blocked and overflowing at the final inspection. The landlord engaged a plumber, who cleared the blockage and confirmed that there was no fault in the septic system. The tenant is liable for the cost of the plumbing work. Filing fee, bond

The landlord has been successful in this application and I must also award the landlord the filing fee.

The proven claim exceeds the amount of the bond. The bond will be released to the landlord.

Claims and awards in Tenancy Tribunal application 5095349 — net $4,961.65 NZD. Amounts reconciled from the published order (claims sum and net total). Verify on MoJ.
Claim	Landlord	Reason
Rent arrears to 9 December 2024	$3,999.29	4. The landlord’s rent record establishes rent arrears of $3,999.29 to the end of the tenancy.
Water rates	$827.59	Water rates
Carpet Cleaning	$200.00	5. Water rates are owed for the last WDC invoice, and water use from the end of that invoice period to the end of the tenancy, based on the final meter reading.
Cleaning: lawns, rubbish removal, replacement of minor chattels (labour	$1,287.50	5. Water rates are owed for the last WDC invoice, and water use from the end of that invoice period to the end of the tenancy, based on the final meter reading.
Cleaning: and minor chattels (materials	$230.30	5. Water rates are owed for the last WDC invoice, and water use from the end of that invoice period to the end of the tenancy, based on the final meter reading.
Lock/key replacement	$312.80	Lock/key replacement
Plumber	$172.50	Plumber
Window repairs	$224.67	Window repairs
Filing fee reimbursement	$27.00	Filing fee reimbursement
Net award	$4,961.65
Total payable by Tenant to Landlord	$4,961.65

Claims and awards in Tenancy Tribunal application 5095349 — net $4,961.65 NZD. Amounts reconciled from the published order (claims sum and net total). Verify on MoJ.

Claim

Landlord

Tenant

Reason

Rent arrears to 9 December 2024

$3,999.29

4. The landlord’s rent record establishes rent arrears of $3,999.29 to the end of the tenancy.

Water rates

$827.59

Water rates

Carpet Cleaning

$200.00

5. Water rates are owed for the last WDC invoice, and water use from the end of that invoice period to the end of the tenancy, based on the final meter reading.

Cleaning: lawns, rubbish removal, replacement of minor chattels (labour

$1,287.50

5. Water rates are owed for the last WDC invoice, and water use from the end of that invoice period to the end of the tenancy, based on the final meter reading.

Cleaning: and minor chattels (materials

$230.30

5. Water rates are owed for the last WDC invoice, and water use from the end of that invoice period to the end of the tenancy, based on the final meter reading.

Lock/key replacement

$312.80

Lock/key replacement

Plumber

$172.50

Plumber

Window repairs

$224.67

Window repairs

Filing fee reimbursement

$27.00

Filing fee reimbursement

Net award

$4,961.65

Total payable by Tenant to Landlord

$4,961.65

Order

Luana Harris must pay Better Rentals & Property Management Ltd (as agent for Lynette Walmsley) $4,961.65 immediately, calculated as shown in table below.
The Bond Centre is to pay the bond of $2,320.00 (6399372-003) to Better Rentals & Property Management Ltd (as agent for Lynette Walmsley) immediately.

Reasons

Background

The tenancy ended on 9 December 2024.
The landlord’s application seeks rent arrears, water rates, cleaning, and repair costs.
The hearing took place at the Whangarei Court on 9 April 2025. Ms Pitman (Better Rentals) and Ms Walmsley attended the hearing. There was no appearance by Ms Harris. I am satisfied that notice of the hearing had been served on Ms Harris in accordance with the requirements of the Residential Tenancies Act 1986, and the hearing proceeded in Ms Harris’ absence. Rent and water
The landlord’s rent record establishes rent arrears of $3,999.29 to the end of the tenancy.
Water rates are owed for the last WDC invoice, and water use from the end of that invoice period to the end of the tenancy, based on the final meter reading. The amount of water rates owed is proven. Cleaning, rubbish, lawns, change of locks
Tenants must leave the premises reasonably clean and tidy and remove all rubbish at the end of the tenancy. 1
Ms Pitman provided a copy of the final inspection report.
The premises were left in a very unclean and untidy state. The lawns were overgrown. There was rubbish left behind.
The owners carried out interior cleaning, lawnmowing and rubbish removal. The claim seeks compensation for their time and out of pocket costs (cleaning products, etc).
This part of the claim also includes replacement of minor chattels such as curtains and shower curtains (some were missing at the end of the tenancy).
The claim seeks compensation for 38 hours of labour at $25/hr. Although the hours claimed are perhaps on the high side having regard to Ms Pitman’s photographs, the hourly rate claimed is low, and on balance I am satisfied that the cost claimed is a fair reflection of returning the premises to a reasonably clean and tidy condition. 1 Section 40(1)(e)(iii) Residential Tenancies Act 1986 (“RTA”)
The keys were not returned at the end of the tenancy. The cost of changing the locks is proven. Repairs and replacement of chattels
Tenants are liable for damage beyond fair wear and tear that occurs during the tenancy. Tenants are liable for damage caused by themselves or by anyone who is at the premises with their consent.
There was a broken window in the kitchen during the tenancy. The damage is not fair wear and tear. The cost of re-glazing is proven.
The oven tray and racks were missing at the end of the tenancy. Ms Pitman provided a photograph from the entry inspection showing that the tray and racks were present at that time. The cost of replacement is proven.
The toilet was blocked and overflowing at the final inspection. The landlord engaged a plumber, who cleared the blockage and confirmed that there was no fault in the septic system. The tenant is liable for the cost of the plumbing work. Filing fee, bond
The landlord has been successful in this application and I must also award the landlord the filing fee.
The proven claim exceeds the amount of the bond. The bond will be released to the landlord.

Tenancy Tribunal case 5095349 — Rent arrears at 357 Western Hills Drive, Avenues, Whangarei 0110

At a glance

Tenancy Tribunal case 5095349 — Rent arrears at 357 Western Hills Drive, Avenues, Whangarei 0110

At a glance

Award balance

Claims & awards

Order

Reasons

Topics & place

Residential Tenancies Act sections

Key findings

Property management

Frequently asked questions

Award balance

Claims & awards

Order

Reasons

Topics & place

Residential Tenancies Act sections

Key findings

Property management

Frequently asked questions