Tenantcheck Insights · Case study
Tenancy Tribunal case 5361358 — Cleanliness at 5E2/8 White Street, Auckland Central, Auckland 1010,
Published 21 January 2026 · Application 5361358
- Cleanliness
- Property damage
- Rent arrears
At a glance
Key facts from the published tribunal order.
Outcome
Landlord favoured
From published order
Location
Auckland
Tribunal region
Adjudicator
T Prowse
Dispute themes
Award balance
Gross awards, any bond applied per the order, and the remaining balance payable.
- Gross award
- $3,306.85
- Total balance for Tenant to pay Landlord
- $3,306.85
Claims & awards
What this tenancy cost at tribunal — claim, category, amount, and party awarded, with reconciled net total.
| Claim | Landlord | Tenant | Reason |
|---|---|---|---|
| Rent arrears to 24 July 2025 | $100.00 | Rent arrears to 24 July 2025 | |
| Rent till end of the fixed term (25/7 to 27/8/25 | $1,700.00 | Rent till end of the fixed term (25/7 to 27/8/25 | |
| Cleaning | $770.50 | Cleaning | |
| Rubbish removal | $199.00 | Rubbish removal | |
| Lock/key replacement | $250.00 | Lock/key replacement | |
| Replace furnishings: TV Remote | $31.00 | Replace furnishings: TV Remote | |
| Electrical fittings replacement/repair | $228.35 | Electrical fittings replacement/repair | |
| Filing fee reimbursement | $28.00 | Filing fee reimbursement | |
| Net award | $3,306.85 | ||
| Total payable by Tenant to Landlord | $3,306.85 |
Claims and awards for application 5361358 — net $3,306.85 NZD. Verify on MoJ.
Rent arrears to 24 July 2025
- Amount
- $100.00
- Awarded to
- Landlord
- Reason
- Rent arrears to 24 July 2025
Rent till end of the fixed term (25/7 to 27/8/25
- Amount
- $1,700.00
- Awarded to
- Landlord
- Reason
- Rent till end of the fixed term (25/7 to 27/8/25
Cleaning
- Amount
- $770.50
- Awarded to
- Landlord
- Reason
- Cleaning
Rubbish removal
- Amount
- $199.00
- Awarded to
- Landlord
- Reason
- Rubbish removal
Lock/key replacement
- Amount
- $250.00
- Awarded to
- Landlord
- Reason
- Lock/key replacement
Replace furnishings: TV Remote
- Amount
- $31.00
- Awarded to
- Landlord
- Reason
- Replace furnishings: TV Remote
Electrical fittings replacement/repair
- Amount
- $228.35
- Awarded to
- Landlord
- Reason
- Electrical fittings replacement/repair
Filing fee reimbursement
- Amount
- $28.00
- Awarded to
- Landlord
- Reason
- Filing fee reimbursement
Net award
Landlord $3,306.85
Total payable by Tenant to Landlord
Landlord $3,306.85
Claim types — money lines allowed on this order
Order
- Pheap Mon must pay Supercity Property Management Limited SuperCity Property Management $3,306.85 immediately, calculated as shown in table below.
Reasons
- The landlord attended the hearing. The tenant was called twice on the number in the application as well as another number provided by the landlord. None of the calls were answered.
- I am satisfied that the tenant was informed of today’s hearing and therefore I have proceeded in her absence.
- The tenancy ended by a termination order for abandonment by the Tribunal on the 24 July 2025 (see TT 5305359).
- The landlord has applied for rent arrears owed to the end of the fixed term, compensation for cleaning and rubbish removal, repair of light fittings, replacement TV remote, compensation for new key cards, replacement mattress and reimbursement of the filing fee.
How much is owed for rent?
- After the tenancy ended the landlord received the bond which they applied towards the rent owed by the tenant. This left the tenant owing $100 to the date the tenancy ended.
- The tenant was on a fixed term which ended on the 27 August 2025. If a tenant abandons a tenancy, then they still remain liable for rent until the end of the fixed term (see s61(3)(b and (4) RTA). The landlord tells me that due to the condition of the property at the end of the tenancy, it was not able to be rented out until after the 27 August 2025. I am satisfied that the tenant is liable for rent until the end of the fixed term and have awarded that amount.
Did the tenant comply with their obligations at the end of the tenancy?
- At the end of the tenancy the tenant must leave the premises reasonably clean and tidy, remove all rubbish, return all keys and security devices, and leave all chattels provided for their benefit. See section 40(1)(e)(ii)-(v) Residential Tenancies Act 1986. The tenant is required to replace worn out smoke alarm batteries during the tenancy. See section 40(1)(ca) Residential Tenancies Act 1986. The tenant must also replace standard light bulbs.
- The tenant did not leave the premises reasonably clean and tidy and did not remove all rubbish. The landlord provided photographs of the property taken at the end of the tenancy, they show a property that is very dirty, with a lot of rubbish and tenant’s belongings in the property.
- The landlord had the property cleaned and provided the Tribunal with invoices for the cleaning. I consider that the invoices are reasonable for the work that was needed to remedy the tenant’s breach.
- The tenant did not return the keys/ swipe cards, and the landlord had to get new sipe cards and keys issued.
- The TV remote was missing at the end of the tenancy.
- The amounts ordered are proved.
Is the tenant responsible for the damage to the premises?
- A landlord must prove that damage to the premises occurred during the tenancy and is more than fair wear and tear. If this is established, to avoid liability, the tenant must prove they did not carelessly or intentionally cause or permit the damage. Tenants are liable for the actions of people at the premises with their permission. See sections 40(2)(a), 41 and 49B RTA.
- The following damage was caused during the tenancy: two electrical light fittings. The damage is more than fair wear and tear, and the tenant has not disproved liability for the damage. I award the landlord the cost of repair of the light fittings.
- The landlord also sought the cost of a replacement mattress. Whilst I am satisfied that the tenant damaged the mattress during the tenancy, the mattress is at least 6 years old and has been in place for a number of tenancies. I consider that the mattress had past its useful lifespan and therefore I make no award for the mattress. Filing fee
- As the landlord has been substantially successful in their claim, I award the landlord the filing fee.
Topics & place
Topics are dispute themes across the order (not the same as claim-type money lines).
Residential Tenancies Act sections
s40(1), s40(2), s61(3)
Key findings
- Dispute theme: rent arrears
- Dispute theme: cleaning
- Dispute theme: property damage
Property management
- SUPERCITY PROPERTY MANAGEMENT LIMITED (applicant)
Frequently asked questions
Common questions about this Tenancy Tribunal case.
What was the outcome of Tenancy Tribunal case 5361358?
The tribunal order states: Pheap Mon must pay Supercity Property Management Limited SuperCity
How much money was awarded in case 5361358?
Cleaning: $770.50 awarded to landlord; Filing Fee: $28.00 awarded to landlord; Property Damage: $250.00 awarded to landlord; Property Damage: $228.35 awarded to landlord; Rent Arrears: $100.00 awarded to landlord; Rent Till End Of The Fixed Term (25/…: $1,700.00 awarded to landlord; Replace Furnishings: TV Remote: $31.00 awarded to landlord; Rubbish Removal: $199.00 awarded to landlord
What type of tenancy dispute was case 5361358?
The primary dispute was Cleanliness. Related themes: Property damage, Rent arrears.
Where can I read the official tribunal order for case 5361358?
The official Ministry of Justice published order is available at https://forms.justice.govt.nz/search/Documents/TTV2/PDF/13005234-Tenancy_Tribunal_Order.pdf.